TERMS & CONDITIONS, STUDIO POLICIES & LIABILITY WAIVER
These Terms & Conditions apply to all clients, members and participants of Yoga Nation. By purchasing a package, membership, class, course, workshop or other service, making a booking, or participating in any activity organised by Yoga Nation, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
1. CLASS BOOKINGS
• Classes should be booked in advance through Yoga Nation’s designated booking system or through the studio.
• All classes are subject to availability and bookings are accepted on a first-come, first-served basis.
• Where a class is fully booked, clients may join the waitlist where this function is available. A place is not confirmed until the booking system or Yoga Nation confirms the reservation.
• Yoga Nation may impose booking limits or other reasonable booking restrictions to ensure fair access to classes.
• Clients are responsible for checking that their booking has been successfully confirmed.
2. CLASS SCHEDULES, INSTRUCTORS & LOCATIONS
• Yoga Nation reserves the right to change, substitute, reschedule or cancel any class, instructor, timetable, programme or location where reasonably necessary.
• Class schedules and instructor assignments may change from time to time due to operational requirements, instructor availability, illness, leave, staffing changes or other circumstances.
• Packages and memberships are purchased for access to Yoga Nation’s classes and services generally and are not tied to, or sold on the basis of, any particular instructor, teacher, class type, timetable or class schedule unless expressly stated otherwise in writing at the time of purchase.
• The resignation, termination, replacement, absence or change of an instructor does not constitute cancellation of a client’s package or membership and does not automatically entitle the client to a refund, extension, transfer or compensation.
• Yoga Nation may cancel or combine classes where there are insufficient participants or where operational circumstances reasonably require it.
• Where Yoga Nation cancels an individual class, affected bookings will generally be returned to the client’s account where applicable.
3. ARRIVAL & STUDIO ETIQUETTE
• Clients are encouraged to arrive at least 10 minutes before the scheduled class start time.
• Late entry may not be permitted once a class has commenced, particularly where entering late may disturb the class or create a safety concern.
• Yoga Nation reserves the right to refuse entry to anyone who arrives late, behaves inappropriately, causes disruption, threatens the safety or comfort of others, or fails to follow reasonable instructions from Yoga Nation staff or instructors.
• Clients are expected to treat instructors, staff and fellow participants respectfully at all times.
• Harassment, abusive behaviour, intimidation, inappropriate conduct or repeated disruption will not be tolerated. Yoga Nation reserves the right to suspend or terminate a client’s access to the studio in serious cases.
4. PURCHASES & PAYMENT
• Full payment must be made before a package, membership, class, workshop, course or other service is activated or used unless otherwise agreed by Yoga Nation in writing.
• Prices are stated in Singapore Dollars unless otherwise indicated.
• Yoga Nation reserves the right to change its prices, promotions, packages and services from time to time.
• Promotional offers are subject to the specific terms stated at the time of the promotion.
• Discounts, promotional prices and promotional packages cannot be combined unless expressly permitted by Yoga Nation.
5. PACKAGE VALIDITY & EXPIRY
• Every package or membership is subject to its stated validity period.
• Clients are responsible for monitoring the expiry date of their package or membership and using their classes within the validity period.
• Unused classes remaining after the expiry date will expire and will not automatically be refunded, transferred or extended.
• Failure to attend or fully utilise a package before its expiry date does not entitle the client to a refund or extension.
• Any extension granted by Yoga Nation is an exception and does not create an entitlement to future extensions.
6. PACKAGE SUSPENSION / EXTENSION
• Requests for package suspension or extension will be considered only in accordance with Yoga Nation’s prevailing policy.
• For medical circumstances, including significant injury, illness or pregnancy, Yoga Nation may consider an extension upon submission of appropriate supporting documentation.
• Any extension, suspension or pause is subject to approval by Yoga Nation.
• Travel, work commitments, personal schedules, failure to attend classes or failure to use the package before expiry will not ordinarily constitute grounds for an extension.
• Yoga Nation reserves the right to assess exceptional circumstances on a case-by-case basis.
7. REFUND POLICY
All purchases are strictly non-refundable.
This includes, without limitation:
• Class packages
• Memberships
• Drop-in classes
• Workshops
• Courses
• Teacher training programmes
• Private classes
• Promotional packages
• Special events (eg : Retreats)
A change in a client’s personal circumstances, schedule, work commitments, travel arrangements, preferred instructor, preferred class or preference for a particular timetable does not automatically entitle the client to a refund.
A change, departure, resignation, termination or replacement of an instructor does not constitute grounds for a refund where Yoga Nation continues to provide classes and studio services under the package or membership.
Where exceptional circumstances arise, Yoga Nation may, at its discretion, offer an alternative arrangement, extension or studio credit. Any such arrangement is discretionary and should not be interpreted as creating an obligation to provide the same arrangement in other cases.
8. TRANSFERABILITY
Packages, memberships, class credits and other purchases are personal to the registered client and are non-transferable and may not be shared, resold or transferred to another person unless expressly approved by Yoga Nation.
9. CLASS CANCELLATIONS & NO-SHOWS
Clients who are unable to attend a booked class should cancel their reservation within the cancellation period stated by Yoga Nation.
Where a client cancels after the permitted cancellation period or fails to attend:
• A class credit may be deducted from a class package; or
• Appropriate late-cancellation/no-show restrictions may apply to unlimited memberships.
Yoga Nation may impose temporary booking restrictions or reasonable administrative charges for repeated late cancellations or no-shows.
The applicable cancellation window and any charges will be communicated through Yoga Nation’s booking system, studio notices or prevailing studio policies.
10. HEALTH & SAFETY
Yoga and other physical activities involve inherent risks, including the possibility of injury.
By participating in Yoga Nation’s classes, workshops, courses or activities, you acknowledge that:
• You participate voluntarily and accept the risks ordinarily associated with physical exercise and yoga practice.
• You are responsible for assessing whether you are physically capable of participating.
• You must inform the instructor before class of any relevant injury, pregnancy, medical condition, recent surgery or physical limitation that may affect your participation.
• Where appropriate, you should obtain medical advice or clearance before participating.
• You should practise within your own ability and stop immediately if you experience pain, dizziness, unusual discomfort or other concerning symptoms.
• Instructions and modifications provided by instructors are general guidance and are not medical advice.
Yoga Nation reserves the right to advise a participant not to undertake a particular posture, activity or class where there are reasonable safety concerns.
11. WAIVER & ASSUMPTION OF RISK
To the extent permitted by applicable law, clients acknowledge and voluntarily accept the inherent risks associated with participating in yoga, fitness, meditation, sound healing and other activities provided by Yoga Nation.
Clients agree to take reasonable responsibility for their own health and safety and to follow reasonable instructions given by Yoga Nation instructors and staff.
To the fullest extent permitted by law, Yoga Nation, its directors, employees, instructors, contractors and representatives shall not be liable for injury, loss or damage arising from risks inherent in participation, a client’s failure to disclose relevant health information, failure to follow instructions, or use of Yoga Nation’s facilities, except where liability cannot lawfully be excluded.
Nothing in these Terms & Conditions is intended to exclude or restrict any liability or consumer right that cannot legally be excluded under Singapore law.
12. PERSONAL BELONGINGS
Clients are responsible for their own personal belongings while attending Yoga Nation.
Yoga Nation accepts no responsibility for lost, stolen or damaged personal belongings except where such liability cannot lawfully be excluded.
Clients are encouraged not to bring unnecessary valuables into the studio.
13. PHOTOGRAPHY, VIDEO & MEDIA
Yoga Nation may occasionally take photographs or videos during classes, workshops or events for marketing, educational or promotional purposes.
Clients who do not wish to appear in photographs or recordings should inform Yoga Nation staff before the relevant class or event.
14. PERSONAL DATA & PDPA
Yoga Nation may collect, use and disclose personal data where reasonably necessary to provide and administer its services, including for purposes such as:
• Creating and managing client accounts;
• Processing bookings and purchases;
• Communicating regarding classes, packages, workshops and services;
• Processing payments and maintaining transaction records;
• Responding to enquiries and requests;
• Managing studio operations;
• Marketing and promotional communications
Yoga Nation will take reasonable measures to protect personal information.
Clients may contact Yoga Nation regarding access, correction or withdrawal of consent relating to their personal data through Yoga Nation’s official contact channels.
15. WORKSHOPS, COURSES & TEACHER TRAINING
Workshops, special programmes, retreats, courses and teacher training programmes may be subject to additional terms relating to payment schedules, attendance, certification, cancellations and refunds.
Where specific programme terms are issued, those terms shall apply in addition to these general Terms & Conditions. In the event of inconsistency, the specific programme terms will apply to that programme.
Completion of a teacher training programme does not automatically guarantee certification unless all stated attendance, assessment, practical, examination and other requirements have been fulfilled.
16. FORCE MAJEURE & CIRCUMSTANCES BEYOND OUR CONTROL
Yoga Nation shall not be responsible for failure or delay in providing services due to circumstances reasonably beyond its control, including government restrictions, public emergencies, natural disasters, building closures, utility failures or other unforeseen circumstances.
Where reasonably possible, Yoga Nation may provide alternative arrangements, reschedule affected services or extend package validity as appropriate to the circumstances.
17. ACCEPTANCE OF TERMS
By purchasing or using any Yoga Nation package, membership or service, making a booking, or participating in a Yoga Nation class, workshop, course or activity, you confirm that you have read, understood and agreed to these Terms & Conditions and any applicable package-specific or programme-specific conditions. We may update these terms from time to time without prior notice to you. The latest version will be available on our website.
